This Refund & Cancellation Policy applies to purchases of MNB Omni Caller ("the Service"), operated under the MNB Research brand and powered by Abrobot Technologies. Please read it together with our Terms & Conditions.
1. Try before you buy
We offer a free demo and, where available, a trial so you can evaluate the Service before purchasing. We encourage you to use these to confirm the Service meets your needs, as this reduces the need for refunds later.
2. Subscriptions
- Subscription plans are billed in advance for the chosen billing cycle (for example, monthly or annual).
- You may cancel your subscription at any time from your account or by contacting us. Cancellation stops future renewals; your plan remains active until the end of the current paid period.
- Except where required by law, subscription fees already paid for the current cycle are non-refundable once the period has begun and the Service has been made available.
3. Usage credits & calling minutes
- Prepaid credits and calling minutes are consumable. Minutes or credits that have already been used are non-refundable.
- Unused prepaid credits may be considered for a refund within 7 days of purchase, provided little or no usage has occurred, at our reasonable discretion.
- Credits may carry an expiry as stated at purchase; expired credits are not refundable.
4. When we will issue a refund
We will provide a refund where:
- You were charged in error or double-charged.
- A verified technical fault on our side prevented you from using a purchased service and we were unable to resolve it within a reasonable time.
- A refund is required under applicable consumer-protection law.
5. When refunds are not available
- Minutes, credits or services already consumed or delivered.
- Change of mind after significant usage of a billing period.
- Charges arising from your misuse of the Service or breach of the Terms.
- Third-party fees (such as telephony charges) that have already been incurred.
6. How to request a refund
7. How refunds are processed
Approved refunds are issued to the original payment method through our payment processor. Once approved, refunds are typically initiated within 5–7 business days; the time for the amount to reflect in your account depends on your bank or card issuer.
8. Changes to this Policy
We may update this Policy from time to time. The current version, with its "Last updated" date, always applies to new purchases.
9. Contact us
MNB Research · Omni Caller (powered by Abrobot Technologies)
Email: contact@mnbresearch.com
Phone / WhatsApp: +91 97114 88481
Web: www.mnbresearch.com