Privacy Policy — MNB Omni Caller

MNB Omni Caller ("the Service", "we", "us", "our") is an AI voice-agent platform operated under the MNB Research brand and powered by Abrobot Technologies. We are committed to protecting the privacy of our customers, their end-users, and visitors to this website. This Policy explains what personal data we collect, why we collect it, how we handle it, and the choices and rights available to you.

1. Who we are

The Service is provided by MNB Research and its technology partner Abrobot Technologies. For any privacy matter you may reach us at contact@mnbresearch.com. Our platform is operated from India and this Policy is governed by Indian law, including the Digital Personal Data Protection Act, 2023.

2. Information we collect

a. Information you provide

Account data — name, email, organisation, phone number and password when you register or request access.
Billing data — plan, invoices and payment references. Card details are handled directly by our payment processor and are never stored on our servers.
Contacts & campaign data — phone numbers, names and notes you upload to run calls, and the call scripts and agent configurations you create.

b. Information generated by using the Service

Call metadata — timestamps, duration, direction, status and outcomes of calls placed through the platform.
Call recordings & transcripts — where enabled, audio and machine-generated transcripts and analytics of calls.
Usage & technical data — log files, device and browser information, IP address and product interactions used to secure and improve the Service.

3. How we use your information

To provide, operate, maintain and secure the Service.
To place and manage the calls you initiate and deliver AI analytics, summaries and coaching insights.
To process billing, prevent fraud and enforce usage limits.
To provide customer support and respond to your requests.
To improve product performance and develop new features (using aggregated or de-identified data wherever possible).
To comply with legal obligations and applicable regulations.

4. Call recordings, transcripts & consent

You, as the customer, control who you call and what you say. You are responsible for obtaining any consent required by law from the people you call before recording, transcribing or analysing conversations. We act as a data processor for the call content you generate.

Recordings and transcripts are used to give you playback, transcripts, summaries and analytics. We do not sell call content, and we do not use the substance of your calls to advertise to you.

We do not sell personal data. We share it only with service providers who help us run the platform, under contractual confidentiality and data-protection obligations, including:

Telephony & voice-AI infrastructure to originate and process calls.
Cloud hosting and database providers to store data securely.
Payment processors to handle transactions.
Messaging/email providers where you enable notifications or summaries.

We may also disclose information where required by law, to protect our rights, or as part of a business transfer, in each case subject to appropriate safeguards.

6. Data security

We use encryption in transit, access controls, tenant isolation and other technical and organisational measures designed to protect your data. No method of transmission or storage is completely secure, but we work continuously to safeguard your information and to promptly address any incident.

7. Data retention

We retain personal data for as long as your account is active or as needed to provide the Service, and thereafter only as required to meet legal, accounting or reporting obligations. You may request deletion of your data as described below; some records may be retained where the law requires.

8. Your rights

Subject to applicable law, you may request to access, correct, update, export or delete your personal data, withdraw consent, or object to certain processing. To exercise these rights, email contact@mnbresearch.com and we will respond within the timeframes required by law.

9. Cookies & similar technologies

We use strictly necessary cookies to keep you signed in and to secure the Service, and limited analytics to understand product usage. You can control cookies through your browser settings; disabling essential cookies may affect functionality.

10. Children

The Service is intended for businesses and is not directed to individuals under 18. We do not knowingly collect personal data from children.

11. Changes to this Policy

We may update this Policy from time to time. Material changes will be reflected by updating the "Last updated" date above and, where appropriate, by additional notice.

12. Contact us

MNB Research · Omni Caller (powered by Abrobot Technologies)
Email: contact@mnbresearch.com
Phone / WhatsApp: +91 97114 88481
Web: www.mnbresearch.com

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